Difficult Conversations

Written By Bruce Patton
Difficult Conversations
  • Publsiher : Penguin UK
  • Release : 28 January 2021
  • ISBN : 0241992478
  • Pages : 352 pages
  • Rating : 4/5 from 13 reviews
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Read or download book entitled Difficult Conversations written by Bruce Patton which was release on 28 January 2021, this book published by Penguin UK. Available in PDF, EPUB and Kindle Format. Book excerpt: We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Difficult Conversations

Difficult Conversations
  • Author : Bruce Patton,Douglas Stone,Sheila Heen
  • Publisher : Penguin UK
  • Release Date : 2021-01-28
  • Total pages : 352
  • ISBN : 0241992478
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Summary : We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through ...

Difficult Conversations

Difficult Conversations
  • Author : Anne Dickson
  • Publisher : Piatkus
  • Release Date : 2006-06-08
  • Total pages : 256
  • ISBN : 0241992478
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Summary : Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a ...

Tackling Difficult Conversations Pocketbook

Tackling Difficult Conversations Pocketbook
  • Author : Peter English
  • Publisher : Pocketbooks
  • Release Date : 2009-09
  • Total pages : 112
  • ISBN : 0241992478
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Summary : At some stage or other we all have to deal with difficult conversations. This work helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what ...

Successful Difficult Conversations in School

Successful Difficult Conversations in School
  • Author : Sonia Gill
  • Publisher : John Catt Educational
  • Release Date : 2019-09-03
  • Total pages : 178
  • ISBN : 0241992478
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Summary : Holding difficult conversations well is the key to successful leadership in schools - this book is for both experienced and new leaders....

The Discomfort Zone

The Discomfort Zone
  • Author : Marcia Reynolds
  • Publisher : Berrett-Koehler Publishers
  • Release Date : 2014-10-13
  • Total pages : 192
  • ISBN : 0241992478
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Summary : You want people to stretch their limits, but your conversations meant to help them often fall flat or backfire, creating more resistance than growth. Top leadership coach Marcia Reynolds offers a model for using the Discomfort Zone—the moment when the mind is most open to learning—to prompt people ...

Difficult Conversations

Difficult Conversations
  • Author : Bruce Patton,Douglas Stone,Sheila Heen
  • Publisher : Viking
  • Release Date : 2011
  • Total pages : 315
  • ISBN : 0241992478
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Summary : Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you ...

Taking Conversations from Difficult to Doable

Taking Conversations from Difficult to Doable
  • Author : Lynne Cunningham
  • Publisher : Unknown
  • Release Date : 2016-01-31
  • Total pages : 196
  • ISBN : 0241992478
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Summary : Have you ever dreaded holding a tough but necessary conversation with an employee, coworker, or boss? Do you put off such conversations for far too long? Have you ever launched into a difficult conversation without being well prepared, only to have the interaction spiral out of control? Most leaders will ...

Difficult Conversations

Difficult Conversations
  • Author : Anni K. Reinking
  • Publisher : Rowman & Littlefield
  • Release Date : 2019-05-17
  • Total pages : 122
  • ISBN : 0241992478
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Summary : This is a great resource for teachers and administrators to communicate more effectively....

Difficult Conversations

Difficult Conversations
  • Author : Douglas Stone,Bruce Patton,Sheila Heen
  • Publisher : Gardners Books
  • Release Date : 2000
  • Total pages : 250
  • ISBN : 0241992478
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Summary : What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and ...

Effective Difficult Conversations

Effective Difficult Conversations
  • Author : Catherine B. Soehner,Ann Darling
  • Publisher : American Library Association
  • Release Date : 2016-11-11
  • Total pages : 128
  • ISBN : 0241992478
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Summary : Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace....

Difficult Conversations HBR 20 Minute Manager Series

Difficult Conversations  HBR 20 Minute Manager Series
  • Author : Harvard Business Review
  • Publisher : Harvard Business Review Press
  • Release Date : 2016-01-26
  • Total pages : 128
  • ISBN : 0241992478
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Summary : You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the ...

The Complete Idiot s Guide to Difficult Conversations

The Complete Idiot s Guide to Difficult Conversations
  • Author : Gretchen Hirsch
  • Publisher : Penguin
  • Release Date : 2007-09-04
  • Total pages : 336
  • ISBN : 0241992478
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Summary : How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, ...

Face Difficult Conversations with God on Your Side

Face Difficult Conversations with God on Your Side
  • Author : Rebecca Finley
  • Publisher : Rebecca Finley
  • Release Date : 2022-01-18
  • Total pages : 182
  • ISBN : 0241992478
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Summary : Would you be happy if you could kill your anxiety, confidently ask for what you want, and get it? Would your life be better if you could speak your mind and confront others without fear? Of course! Women tend to avoid conflict and make fewer requests for themselves than men ...

Donna Payne S Pocket Guide To Having Difficult Conversations About Lgbt Discrimination

Donna Payne   S Pocket Guide To  Having Difficult Conversations About Lgbt Discrimination
  • Author : Donna Payne
  • Publisher : Xlibris Corporation
  • Release Date : 2012-10-26
  • Total pages : 30
  • ISBN : 0241992478
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Summary : BIOGRAPHY Donna R. Payne As one of the Human Rights Campaign's key representatives, Payne works closely with Civil Rights organizations and leaders and with a number of organizations across the country to increase visibility of the lesbian, gay, bisexual and transgender community within the religious and people of color communities. ...

Having Hard Conversations

Having Hard Conversations
  • Author : Jennifer Abrams
  • Publisher : Corwin Press
  • Release Date : 2009-01-08
  • Total pages : 127
  • ISBN : 0241992478
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Summary : Designed to help educators confidently lead difficult conversations, this insightful book offers interactive exercises, sample scripts, and a step-by-step approach to help realize positive outcomes....